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Business Process Reengineering Study

Project details

Country

  • Pakistan

Client

  • World Bank

Project Timeframe

  • May 2005 - February 2006

Key Services

  • Governance, Policy & Institutional Strengthening, Land Administration, Project Design, Monitoring & Evaluation

Project Key Information

Assessing the policy, legal, institutional and resource changes required.

Project Narrative

The purpose of this study was twofold: (a) to provide the necessary background on the functions performed by the Board of Revenue (BOR) in relation to Land Records and revenue collection and its subordinate offices; and (b) to assess the different procedures and business processes used for their core activities (e.g. land records, land administration system), and to consequently recommend complete business processes to match the automated land record system to have substantive improvements in service delivery. The consultancy produced an ‘institutional roadmap’, identifying in the pilot study areas the functions and responsibilities of different entities, including District governments and within the BOR, different levels of intervention and service delivery in the area of land records/administration.

Key services provided

Responsible for assessing the policy, legal, institutional, and resource changes required to optimise the implementation of the pilots and support the future development of the land records system. Identified steps and actions to digitize existing maps.

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